Privacy policy
PRIVACY POLICY
Last updated: 26 August 2026
Hagg Hill Farm respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information Hagg Hill Farm collects, why we collect it, how we use it, who we may share it with and the rights you have in relation to your information.
Our online store is powered by Shopify.
Who We Are
For the purposes of UK data protection law, Hagg Hill Farm is the data controller of personal information that we collect and use for our own business purposes.
Hagg Hill Farm
Winlaton Mill
NE21 6RS
United Kingdom
Email: hagghillfarmcamping@gmail.com
Telephone: +44 7467 532548
Personal Information We Collect
Depending on how you interact with Hagg Hill Farm, we may collect:
- your name;
- email address;
- telephone number;
- billing and contact address;
- order and payment information;
- details of products, services, workshops or experiences you purchase, book or enquire about;
- information you give us about bespoke orders, such as design, colour, light or collection preferences;
- communications you send to us;
- account information if you create a customer account;
- technical information such as your IP address, browser, device information and how you interact with our website; and
- cookie and similar technology information.
Payment information may be processed by Shopify and our payment providers. Hagg Hill Farm does not need to directly hold your complete payment-card details in order to process an online Shopify payment.
How We Collect Your Information
We may receive personal information:
- directly from you when you place an order, make a booking or enquiry, contact us or create an account;
- automatically when you use our website, including through cookies and similar technologies;
- from Shopify and other service providers used to operate our online store and process transactions; and
- from other parties where you have asked or authorised them to provide information to us.
Why We Use Your Personal Information and Our Lawful Basis
Under UK data protection law, we must have a lawful basis for using your personal information.
To Process and Fulfil Orders and Bookings
We use your information to:
- process payments;
- make and prepare your order;
- contact you about your order or booking;
- arrange your collection appointment;
- manage bookings for workshops, services or experiences; and
- provide customer service.
Our lawful basis is generally the performance of a contract with you, or taking steps at your request before entering into a contract.
To Meet Our Legal Obligations
We may retain and process information where necessary for accounting, tax, fraud prevention, regulatory or other legal requirements.
Our lawful basis is compliance with a legal obligation.
To Operate and Improve Hagg Hill Farm
We may use appropriate information to administer our business, protect our website, prevent fraud, understand how customers use our store and improve our products and services.
Where appropriate, our lawful basis is our legitimate interests in operating, protecting and improving Hagg Hill Farm, provided those interests do not override your rights and interests.
Marketing
Where required by law, we will only send electronic marketing communications where you have given the appropriate consent.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our communications or by contacting us.
Where processing is based on consent, our lawful basis is consent, which you may withdraw at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Shopify
Our online store is hosted by Shopify.
Shopify processes certain personal information when you visit and use our online store so that it can provide its ecommerce services, including operating the website, checkout and associated services.
Information processed through Shopify may be transferred and processed outside the United Kingdom.
Shopify may also process certain information for its own purposes. Further information about how Shopify processes consumer information can be found in Shopify’s Consumer Privacy Policy.
Who We Share Personal Information With
We may share personal information where necessary with organisations that help us operate Hagg Hill Farm, including:
- Shopify;
- payment-processing providers;
- website and IT service providers;
- professional advisers, such as accountants, where necessary; and
- government, regulatory or law-enforcement authorities where we are legally required to do so.
We only share information where there is a legitimate reason to do so.
We do not sell customer contact details.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and checkout to function. Other cookies may be used for analytics, preferences or marketing.
Where UK law requires consent for a particular cookie or similar technology, it will not be used until the required consent has been obtained.
You can manage available cookie choices through the cookie controls provided on our website.
International Transfers
Because our online store and some services are provided by Shopify and other technology providers, personal information may sometimes be processed outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law, such as UK adequacy regulations or approved contractual safeguards.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders and bookings, maintain appropriate business and financial records, resolve disputes and meet legal, accounting and tax requirements.
Different types of information may therefore be retained for different periods.
When information is no longer required, we will delete it or otherwise dispose of it appropriately.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
- ask for access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase your personal information;
- ask us to restrict the way we process your information;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent where we rely upon consent; and
- object to direct marketing.
These rights are not absolute and different rights apply in different circumstances.
To exercise your rights, please contact:
hagghillfarmcamping@gmail.com
We may need to verify your identity before fulfilling a request.
Your Right to Object
You have the right to object to certain processing of your personal information where we rely on legitimate interests.
You also have the right to object to direct marketing at any time.
Children’s Information
Our online store is not directed specifically at children and we do not knowingly collect children’s personal information unnecessarily.
If you believe that a child has provided personal information to us inappropriately, please contact us.
Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no internet or electronic storage system can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to websites operated by other organisations.
Hagg Hill Farm is not responsible for the privacy practices of third-party websites. If you follow an external link, you should review that organisation’s privacy information.
Complaints
If you have a concern about how Hagg Hill Farm has handled your personal information, please contact us first so that we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information about your rights and how to make a complaint is available from the Information Commissioner’s Office.
Changes to This Privacy Policy
We may update this Privacy Policy when our business, website, services or legal obligations change.
When we make changes, we will update the “Last updated” date at the top of this policy.
Contact Us
If you have questions about this Privacy Policy, how we use your information or your data protection rights, please contact:
Hagg Hill Farm
Winlaton Mill
NE21 6RS
United Kingdom
Email: hagghillfarmcamping@gmail.com
Telephone: +44 7467 532548